We aim to deliver all orders within 2-3 working days from Monday to Friday excluding Saturday and Sunday.
Most of our deliveries are made on pallets and these will always be delivered “kerbside”.
(a) This means your tiles will be left secured to the pallet at the nearest external location to the property which has a flat hard surface leading from the delivery vehicle.
(b) We strongly recommend that you should order your tiles well in advance of your planned installation date
Returns and Cancellations
We offer a 30-day Money Back Guarantee on any unused products returned in original unopened packs and a 14-day Order Cancellation Service.
(a) Customers are required to arrange transport and insurance of the goods, and all returns must be sent in the original unopened packaging to our warehouse.
(b) All refunds will be made via the original method of payment. Once our warehouse has confirmed that we have received your goods back in an acceptable condition, refunds will be processed.
(c) A return delivery cost (plus an extra service fee for AM / PM / Saturday deliveries only) will be deducted from the refund amount if the order is cancelled after it has left our warehouse.
(d) Perishable goods such as Adhesives, Grouts and Silicons are non-refundable and we are unable to accept returns of any leftover bags or packages.
If you are a registered customer, to proceed with your return request please click > here
If you are NOT a registered customer, simply fill in the form by clicking > here
Damaged or Incorrect Goods
All our outgoing deliveries are professionally packed and quality controlled to ensure that you receive the correct goods in perfect condition.
(a) However, tiles are fragile and occasionally some can be damaged in transit.
(c) No responsibility for damaged product, shortages or incorrect products can be accepted after 48 hours / two working days (Mon - Fri) from receipt of goods.
(d) Our entire liability to you shall be limited to the price you paid for the goods and we shall not be held responsible for any consequential or other financial loss that you may seek to claim regarding the tiling or flooring job you are carrying out.