Terms and Conditions

Definitions:

“Agreement” is defined as the agreement by which you the customer agree to purchase, and the company agree to sell the goods.

• Company means: Stonecrest Marble Ltd also known and trading as Tiles DIY
• Company registration number: 04844783
• VAT No: GB 821 1726 59
• Registered office: 480-482 Ley Street, Newbury Park, Ilford, IG2 7BZ

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Ordering

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Once you have placed an order with us and your payment has been authorised by your card provider, we will send you an email to confirm your order.

(a)    It is important you check the products, quantities and prices at the time of order as we are only able to amend your order prior to dispatch.

(b)   Any amendments made to an order after dispatch will incur further delivery costs.

(c)    The email of order confirmation does not constitute acceptance of your order which occurs when we dispatch the goods to you.

(d)   In the unlikely event where factors such as unexpected stock availability issues or logistical challenges are presented, we may need to contact you and offer an alternative service, product or cancel your order prior to dispatch.

• The company does not accept any liability for all the issues aforementioned.

(e)    We always recommend that our customers order 5% to 10% extra tiles to cover wastage whilst installing.

• This should avoid the risk of extra tiles purchased later not matching the original shade and calibre along with additional delivery charges.

(f)    We confirm receipt of all online orders by email hovewer this does not commit us to accept the order.

(g)   We accept an online order when the products are despatched to you or you collect them. Until then we have the right to cancel for any reason and if we do so we will refund what you have paid.

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Samples

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At Tiles DIY we encourage our customers to always purchase a sample before placing an order.

• This allows you to check the colours, patterns and finishes on any number of single tiles to ensure that you will be completely happy with your final selection.
• The appearance of tiles in your own environment can be quite different to that of what you see in one of our stores or on our website.

(a)    10x10cm samples are free of charge

(b)   Full sized samples are chargeable, and the sample price and size will vary dependant on the product selected.

• The cost price of the sample will only be deducted if an order is placed