DELIVERY INFORMATION
We aim to deliver all orders within 2-3 working days from Monday to Friday excluding Saturday and Sunday.
Please note that orders containing multiple samples or underfloor heating products will be delivered separately.
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DELIVERY RATES
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UK online orders over £499*
*Excluding Scotland *PO30-41 (Isle of Wight): These postcodes incur an additional delivery charge, please contact us before placing your order. | FREE |
Free Cut Sample Delivery | FREE |
Small Full-Size Sample (Parcel Delivery up to 2 KG) | £0.99 |
Small Orders (Less Than 18 Kg) | £11.99 |
Pallet Delivery for online orders under £499 | Calculated at checkout |
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(A) Most of our deliveries are made on pallets and these will always be delivered “kerbside”. This means your tiles will be left secured to the pallet at the nearest external location of your property which has a flat hard surface leading from the delivery vehicle with a tail-lift. The pallet is manoeuvred using a hand pump truck that cannot operate on soft ground or loose gravel.
- Please be aware the delivery is made by a third-party delivery company and the driver will not be able to assist in unloading the pallet or helping to bring the goods inside your property.
- Some tile boxes weigh more than 30kg each and we recommend ensuring you have arranged help on the day of delivery if you need it.
- We work closely with our third-party delivery company to provide the best possible delivery service for our customers at a reasonable cost, although please remember they are not fully under our control.
(B) We strongly recommend that you should order your tiles well in advance of your planned installation date.
- We will not under any circumstance be held liable for financial losses resulting from late or incorrect deliveries.
(C) Failed deliveries will incur a redelivery charge per pallet determined by the logistics company.
(D) Orders containing multiple samples or underfloor heating products will be delivered separately.
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