Delivery Information:
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We aim to deliver all orders within 3 working days, from Monday to Friday excluding Saturday and Sunday.
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Most of our deliveries are made on pallets and these will always be delivered “kerbside”.
(a) This means your tiles will be left secured to the pallet at the nearest external location to the property which has a flat hard surface leading from the delivery vehicle.
(b) We strongly recommend that you should order your tiles well in advance of your planned installation date
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Returns and Cancellations
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We offer a 30-day Money Back Guarantee on any unused products returned in original condition and a 14-day Order Cancellation Service.
(a) Customers are required to arrange and cover the cost of any returns.
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Damages or Incorrect Goods
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All our outgoing deliveries are professionally packed and quality controlled to ensure that you receive the correct goods in perfect condition.
(a) However, tiles are fragile and occasionally some can be damaged in transit.
(b) Simply either email us at customerservice@tilesdiy.co.uk including a single image showing the damaged tiles or fill out the simple form by clicking here.
(c) No responsibility for damaged product, shortages or incorrect products can be accepted after 48 hours / two working days (Mon - Fri) from receipt of goods.
(d) Our entire liability to you shall be limited to the price you paid for the goods and we shall not be held responsible for any consequential or other financial loss that you may seek to claim for regarding the tiling or flooring job you are carrying out.